We are a voluntary group made up of patients and practice staff, who meet at regular intervals to discuss ways of making a positive contribution to the services and facilities offered by the practice.
The PPG welcomes new members, especially representatives from families with younger or schoolaged children, patients with disabilities and patients from minority ethnic groups.
Please watch the video below for more information on PPGs in general.
If you would like to get in touch, please contact us at axminsterppg@outlook.com
There are lots of ways that PPGs can support our practice toimprove our services, the only limit is your imagination!
- Patient experience - Feeding back the experiences of patients
- Health promotion - Supporting patient activities such as healthawareness days, self-care, walking groups and carers support.
- Fundraising - Helping our practice apply for funds thatimprove the patient experience such as for equipment e.g. patient wheelchairs, refreshment machines etc.
- Information - Supporting the development of our practice leaflets, online services and newsletters.
- Critical friend - Acting as a soundingboard for new ideas.
We act as the patient voice in seeking to:
- Represent the interests of patients and foster beneficial relationships with the Practice staff;
- Provide a forum for patients to feedback on relevant topics e.g. appointment systems, telephone and on-line consultations, vaccination arrangements etc;
- Enable patients to make suggestions to help improve the services provided by the Practice from the patient point of view;
- Contribute to and advise on the content of the Axminster Medical Practice website, the PPG website and other Social Media platforms.
- Conduct patient surveys;
The PPG does not deal with personal medical issues or complaints. The Practice complaints procedure can be found on the Axminster website.
- The PPG meeting is not a forum for individual complaints and personal issues.
- Open and honest communication applies to all.
- Be flexible, listen, ask for help and support each other.
- Respect the practice and patient donfidentiatlity at all times.
- Demonstrate a commitment to delivering results as a group.
- Silenece indicates agreement - speak up if you would like your suggestions to be a part of the discussion!
- All views are valid and will be listened to.
- No phones or other disruptions.
- Discrimination on any grounds will not be tolerated.
- Start and finish meetings on time and stick to the agenda.
- To become more visible and known to the patients as their ‘voice’ via newsletter, noticeboard, local publications and social media;
- Increase response rates to patient surveys;
- To develop health-related leaflets on subjects of interest to a range of patients.
